Jerry Osteryoung: Managers must avoid anger at all costs
Small business: For bosses, kindness is not a weakness
Rewarding customers is crucial to success
Incentivized: Manatee County encourages job creation at Motorworks
Jerry Osteryoung: Expand sales by going to your existing customers first
Dieter Zoellner, Dieter Sod & Landscaping, retires after 51 years